Software update incapacitates touchscreen on 700 -plus smartphones that have not had their screens repaired by Apple
Apple’s latest iOS 11.3 software update is cause iPhone 8 devices with third-party repaired screens to stop working.
Users who have had a screen fixing performed by a third party, rather than with Apple, on their iPhone 8 smartphones found that the iOS 11.3 update stopped the touchscreen from working, reports Motherboard. The update was pushed out on 29 March, introducing Apple’s promised iPhone battery health information, as well as the ability to turn off the slowing down of smartphones related to the battery following the scandal in December.
The screens continue to display the homescreen once updated to iOS 11.3 but cannot be interacted with, effectively rendering the affected iPhone 8 device unusable without warning from Apple.
” This has caused my corporation over 2,000 reshipments ,” Aakshay Kripalani, chief executive of repair shop Injured Gadgets told Motherboard.” Customer are vexed and it seems like Apple is doing this to prevent patrons from doing third-party repair .”
There is little affected users can do for their PS700-plus smartphones other than have the screen supplanted again, hopefully with one that will work regardless of the iOS 11.3 update. But this is not the first time a software update from Apple has caused serious problems for those opting to repair their shattered smartphones at third-party stores rather than sending them to the manufacturer.
A similar thing happened for the iPhone 7 last year. An iOS update avoided the touchscreens from working on iPhone 7s with third-party repaired screens. Apple then liberated a follow-up software update that built them run again, resolving the issue.
That followed the storm caused by the so called Error 53, which rendered iPhones useless if they had had their home button replaced by the following paragraph third-party repair shops after a software update. The difficulty was related to the Touch ID fingerprint scanner embedded within the home button. Apple afterward apologised and issued a fix for the Error 53 issue.
The consequence is that at any stage Apple may violate iPhones that have been repaired by third parties via software updates, effectively attaining its in-store service the only viable option. Apple charges PS156. 44 to repair the screen of an iPhone 6S, 7 or 8, PS176. 44 for the larger iPhone 6S Plus, 7 Plus or 8 Plus or PS286. 44 for the top-of-the-line iPhone X.
Repairing” other damage” costs between PS306. 44 and PS556. 44 for an iPhone 6 or newer. Apple also offers an optional insurance policy, called AppleCare +, which expenditure PS129 for two years for an iPhone 8 and then accusations customers PS25 each screen or PS79 for other damage- but users can only claim for two incidents.
Third-party repair shop, which are popular in the era of glass telephones and often smashed screens, often undercut Apple and offer services Apple does not. Unless they are an authorised-by-Apple repair provider, however, they can only obtain “after-market” components , not proportions immediately from the iPhone manufacturer.
Apple did not immediately comment.