Today, February 21, it’s “School Exclusion Day” in Oregon. As noted by the state’s Health Authority, “parents must provide schools, child care facilities with kids’ vaccine records”. If their “records on file depict missing immunizations”, their “children will not be able to attend school or child care” from this date forth. As spotted by Newsweek,…

How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percentage of messages should be automated, and average response times should be 40 seconds on average. Founders Remi Cossart and Pramod Thammaiah describe this as Automation4 0 — basically, a determine of objectives for businesses looking…

The story of how India’s biggest bank fraud ran undetected for seven years includes an $81 million cyber-heist in neighboring Bangladesh, penny-pinching lenders and a series of missed opportunities. In 2016, after revelations that hackers had infiltrated the Bangladeshi central bank’s computer systems to spreads and various government agencies move to investigate, one thing stands…